SAP Certified Application Consultant – SAP Cloud for Customer

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SAP Certified Application Consultant – SAP Cloud for Customer Certification Exam Questions

These questions are similar to the ones asked in the actual Test.

How should I know?  I know, because although I got my SAP Certified Application Consultant – SAP Cloud for Customer Certification five years back, I have re-certified with the latest version of the Associate Certification test.

Before you start here are some Key features of the SAP Certified Application Consultant – SAP Cloud for Customer Certification Exam

– The exam is Computer based and you have three Hours to answer 80 Questions.

– The Questions are (mostly) multiple choice type and there is NO penalty for an incorrect answer.

– Some of the Questions have more than one correct answers. You must get ALL the options correct for you to be awarded points.

– The Official Pass percentage is 65% (But this can vary). You will be told the exact passing percentage before your begin your test.

Sample Questions

1. By default, all incoming customer service tickets are visible to all business users with the corresponding access rights. Is this statement true?

Please choose the correct answer.

a. Yes

b. No

c. Depends on certain conditions.

Answer: a

Explanation:

By default, all incoming customer service tickets are visible to all business users with the corresponding access rights. You can define work distribution rules to enable routing of tickets to particular team or agent queues.

Organizational Work Distribution and Employee Work Distribution enable you to manage the distribution of customer tickets within your service organization. You create rules that allow the system to evaluate the tickets and distribute them to the responsible team or the responsible processing agent.

2. Which of the following statements is/are true about Service Categories?

Please choose the correct answer.

a. Service categories allow you to create and organize service categories and incident categories within service category catalogs.

b. Service categories are used throughout the system to capture consistent information, to allow for reporting and benchmarking, and determining service level assignments.

c. Both a and b

d. None of the above

Answer: c

Explanation:

Service categories allow you to create and organize service categories and incident categories within service category catalogs. These categories are used throughout the system to capture consistent information, to allow for reporting and benchmarking, and determining service level assignments.

3. Which of the following UI Element is an object in the system that contains information and can be opened?

Please choose the correct answer.

a. Toolbar

b. Panes

c. Work Centers

d. Item

Answer: d

Explanation:

4. SAP has developed SAP Launch, an implementation methodology for all SAP software-as-a-service (SaaS) that is based on best practices. There are how many phases in this methodology?

Please choose the correct answer.

a. 3

b. 4

c. 5

d. 6

Answer: b

Explanation:

SAP has developed SAP Launch, an implementation methodology for all SAP software-as-a-service (SaaS) that is based on best practices. There are 4 phases in this methodology.

 

5. During the Go-Live Q-Gate, all stakeholders agree to begin productive use of the solution and support for users is available. Is this statement true?

Please choose the correct answer.

a. Yes

b. No

c. Depends on certain conditions.

Answer: a

Explanation:

As the project nears the go-live phase, it is important to keep the team focused on the critical tasks and they are executed on time as to not cause delay to the rollout. Focus on keeping the team focused and on track for a successful go-live.

Make sure the customer has:

  • Developed and is ready to execute a transition and communication plan so that roles or organizations impacted by the go-live are prepared for the change
  • Developed and is ready to deliver end user training
  • Developed a realistic cutover plan and has all the required players on board

During the Go-Live Q-Gate, all stakeholders agree to begin productive use of the solution and support for users is available.

6. SAP Hosting Services has how many data centers in which tenants are established on systems?

Please choose the correct answer.

a. 2

b. 3

c. 4

d. 5

Answer: b

Explanation:

SAP Hosting Services has three data centers in which tenants are established on systems.

7. By default, a system houses many tenants for multiple customers. Is this statement true?

Please choose the correct answer.

a. Yes

b. No

c. Depends on certain conditions.

Answer: a

Explanation:

SAP Hosting Services has three data centers in which tenants are established on systems.

By default, a system houses many tenants for multiple customers.

Customers can purchase private edition subscriptions though, which entitles them to a system with no other customer tenants on it.

8. When maintenance such as hotfixes and upgrades are applied, they are applied to a system, thus impacting all tenants on the system. Is this statement true?

Please choose the correct answer.

a. Yes

b. No

c. Depends on certain conditions.

Answer: a

Explanation:

The maintenance schedule is defined on the system level. When maintenance such as hotfixes and upgrades are applied, they are applied to a system, thus impacting all tenants on the system.

The table below lists the maintenance windows for each of the three data centers.

9. For each SAP Cloud for Customer production tenant purchased by a customer, one test tenant is permitted at any given time. Is this statement true?

Please choose the correct answer.

a. Yes

b. No

c. Depends on certain conditions.

Answer: a

Explanation:

For each SAP Cloud for Customer production tenant purchased by a customer, one test tenant is permitted at any given time. Each tenant has a unique web address (URL).

10. For SAP Cloud for Customer, test and production tenants are on same system. Is this statement true?

Please choose the correct answer.

a. Yes

b. No

c. Depends on certain conditions.

Answer: b

Explanation:

For SAP Cloud for Customer, test and production tenants are always on separate systems.

It is recommended that customers purchase permanent test tenants when integration and/or SDK solutions are in scope.

It is not possible for a customer to purchase an additional test tenant on a temporary basis.

SAP Cloud Hosting does not differentiate between permanent/temporary test tenants – they only track the total number of test tenants compared to the customer’s subscriptions.

For example, a customer who purchases Cloud for Customer subscriptions receives one production + 1 test tenant. If he purchases a permanent test tenant subscription then he receives a 2nd test tenant. SAP Cloud Hosting will allow up to 2 test tenants at any point in time; they do not care which is considered by the customer to be permanent or temporary.

11. It is possible for a customer to purchase an additional test tenant on a temporary basis. Is this statement true?

Please choose the correct answer.

a. Yes

b. No

c. Depends on certain conditions.

Answer: b

Explanation:

For SAP Cloud for Customer, test and production tenants are always on separate systems.

It is recommended that customers purchase permanent test tenants when integration and/or SDK solutions are in scope.

It is not possible for a customer to purchase an additional test tenant on a temporary basis.

SAP Cloud Hosting does not differentiate between permanent/temporary test tenants – they only track the total number of test tenants compared to the customer’s subscriptions.

For example, a customer who purchases Cloud for Customer subscriptions receives one production + 1 test tenant. If he purchases a permanent test tenant subscription then he receives a 2nd test tenant. SAP Cloud Hosting will allow up to 2 test tenants at any point in time; they do not care which is considered by the customer to be permanent or temporary.

12. There are how many versions of an implementation tenant landscape?

Please choose the correct answer.

a. 1

b. 2

c. 3

d. 4

Answer: c

Explanation:

There are 3 versions of an implementation tenant landscape based on whether the customers has 2 or 3 tenants.

Standard Implementation System Landscape with 2 Cloud Tenants

13. Assume that SAP Cloud for Customer solution is live for productive use. Configuration changes that are needed after the first implementation project is closed can be handled in which of the following ways?

Please choose the correct answer.

a. Minor changes can be made immediately

b. More complex changes must be made via a change project

c. Both a and b

d. None of the above

Answer: c

Explanation:

After the SAP Cloud for Customer solution is live for productive use, the First Implementation project should be closed in Business Configuration.

Configuration changes that are needed after the first implementation project is closed can be handled in one of two ways:

  • Minor changes can be made immediately
  • More complex changes must be made via a change project, which is a control that is introduced to mitigate risk to the live solution

14. Copy of Source System is recommended for which of the following use?

Please choose the correct answer.

a. For requesting production tenants

b. For data migration testing when initial test tenant cannot be used

c. Both a and b

d. None of the above

Answer: b

Explanation:

The table below outlines the recommended options for requesting new systems.

15. Additional, permanent test tenant subscriptions can be purchased. Is this statement true?

Please choose the correct answer.

a. Yes

b. No

c. Depends on certain conditions.

Answer: a

Explanation:

For each SAP Cloud for Customer production tenant purchased by a customer, one test tenant is permitted at any given time. Each tenant has a unique web address (URL).

Additional, permanent test tenant subscriptions can also be purchased

 

More Questions? Have a look at:

SAP Certified Application Consultant – SAP Cloud for Customer Certification Exam Questions with Answers & Explanations